Managing Your Play at Crazytower Casino

Responsible Gambling Tools at Crazytower

Playing at Crazytower Casino Online should stay enjoyable and within limits you set yourself. We build responsible gambling directly into the account experience rather than treating it as an afterthought, offering customisable deposit limits, session reminders and self-exclusion options to every registered player. These tools sit alongside our strict 18+ policy, which applies without exception across every game and every payment method we support, and players can review how we handle this more broadly on our safety page.

Setting deposit limits

Deposit limits let us cap how much a player can add to their account over a day, week or month, and once set, that limit holds until the player actively changes it. Session reminders work alongside this by prompting players at intervals during play, giving a natural point to check how long a session has run and whether it is time to pause.

Self-exclusion is available for players who need a longer break, temporarily or for an extended period, and can be requested through our support channels. We ask every player to treat these tools as part of normal play, not as a last resort, since most players who use deposit limits set them before they ever feel they need to.

Getting Help When Play Stops Feeling Fun

Our support team is reachable 24/7 through Live Chat and email, and that same team handles requests related to deposit limits, self-exclusion and account pauses. Reaching out costs nothing, and the people on the other end are there to action the request, not to talk anyone out of it. Players who want a limit adjusted, a session reminder changed or a self-exclusion period started can raise it through Live Chat or by writing to our support address. Players can adjust these settings any time after signing in to their account, and the same channel also connects to our Data Protection Officer for anything touching personal data tied to an exclusion request.

We do not treat a request for a limit or a break as unusual. Gambling is meant to stay a form of entertainment, and the moment it stops feeling that way is the moment to use one of the tools already built into the account rather than waiting it out. Setting a lower deposit limit, pausing reload offers, or stepping away for a set period are all valid choices, and none of them require justification to our team. Anyone unsure which option fits should simply describe the situation in Live Chat and we will point to the right tool.

Steps to Set Up Self-Exclusion

Putting a limit or a break in place takes only a few steps, and every one of them runs through tools already active on the account or through our support team; a full picture of what we offer sits on our casino overview page.

1. Open Live Chat from the account dashboard and tell the agent which tool you want: a deposit limit, a session reminder change, or self-exclusion.
2. For a deposit limit, state the daily, weekly or monthly amount you want applied; it takes effect on confirmation and stays until you ask to change it.
3. For self-exclusion, confirm the length of the break you want; the agent locks the account for that period and support will not lift it early.
4. If the request touches stored personal data, our Data Protection Officer can be reached directly at dpo@crazytower.com for anything beyond the standard exclusion itself.
5. Confirm the change by email, since our support channel sends written confirmation of every limit or exclusion request for your own record.

Every step above works the same way for a first-time limit as it does for a returning player who already has one active.