Crazytower Account Closure and Balance Rules

Closing Your Crazytower Casino Account

Players who want to stop playing with us can request account closure directly through our support team, and the request is confirmed once account status and any outstanding bonus conditions are reviewed. Closure is not instant from a single message — it is processed after we verify the account and settle any pending balance questions.

• Open Live Chat or email support@crazytower.com to submit a closure request, both available 24/7.
• Withdraw any cleared real-money balance through one of our supported methods before the request is finalised, since funds are drawn from the real balance first under our sticky bonus model.
• Expect identity or Customer Due Diligence checks if they were not already completed, triggered transparently in line with international AML risk logs.
• Check any open wagering on the bonuses page first, since an unfinished bonus track is affected differently than a cleared deposit balance.
• Confirm which currency the final balance sits in using the payments page, since only our supported fiat and crypto currencies apply to a closing balance.

What Happens to Your Balance After Closure

Our welcome package and reload offers run on a sticky bonus model, which means the real-money balance is used first and stays separate from bonus funds, a split that is also stated in the terms attached to the 550% up to €14,000 welcome package. If an account is closed while a bonus track still carries unresolved wagering, the bonus amount and any winnings generated from it are forfeited, while the real balance that was deposited remains the player's own money.

No-deposit bonus balances follow a stricter rule: the amount must drop to a €0.10 closure floor or the player must clear a 40x wagering requirement before any related funds count as withdrawable, and this rule still applies if closure is requested mid-wager.

Checks Before a Final Payout

Before any final balance is released, Customer Due Diligence checks may be triggered according to our AML risk logs, so verification can still be requested at the closure stage even if it was skipped earlier in the account's life. This applies regardless of whether the balance sits in EUR or in one of our supported crypto currencies such as USDT, BTC, or ETH.

Payment Methods That Apply to a Closing Balance

A balance left on a closed account follows the same payment matrix we use for deposits, so the method originally used for funding the account often determines how quickly the final amount is confirmed, reviewed, and released back to the player.

Every method above accepts a €10 minimum, apart from Bitcoin, which sits at €30, and the same currencies — EUR, USDT, BTC, ETH, LTC, BCH, TRX, USDC, BNB, DOGE, SOL, and ADA — apply whether the account is active or being closed, and no other payment methods are supported on either side of that process.

Reaching Support About a Closure Request

Closure requests, balance questions, and data-related queries are handled through three channels: Live Chat, email support at support@crazytower.com, and a dedicated Data Protection Officer at dpo@crazytower.com, all staffed 24/7. Live Chat is the fastest route for a straightforward balance question, while the Data Protection Officer channel is the right contact for anything tied to how account data is stored once an account is closed.

Because verification can be requested at any stage under our AML compliance framework, a closure request already in progress may pause until Customer Due Diligence is completed, particularly if the account holds an unresolved bonus track under the 35x wagering requirement or carries a balance in one of our supported crypto currencies such as BTC, ETH, or USDT, rather than a fiat balance in EUR.

Data handling during this process sits under the same 256-bit SSL encryption used across the platform, which we outline in more detail on our safety overview, alongside the broader picture of bonuses, games, and payments covered on our casino review page.